These Terms and Conditions and our Privacy Policy govern
your use of the Online High Street website. Please read them carefully as they
affect your rights and liabilities under the law. If you do not agree to these
Terms and Conditions and/or our Privacy Policy, please do not register for or
use the Online High Street website.
Use of the Online High Street website
The Online High Street website is provided to you free of
charge for your personal use subject to these Terms and Conditions and our
Privacy Policy. By using the Online High Street website, you agree to be bound
by these Terms and Conditions and our Privacy Policy.
Please note that when you decide to purchase goods the
resulting legal contract is between you and the specific shop(s).
These terms and conditions do not affect your statutory
rights.
Amendments
We reserve the right to revise these Terms and Conditions
from time to time. Please check periodically for changes. These Terms and
Conditions were most recently updated on 2nd August 2022.
Registration
To register with Online High Street, you must be eighteen
years of age or over or, if you are a business, you must be operated by a
person over eighteen years of age.
It is your responsibility to ensure that the details
provided by you on registration and at any time thereafter are complete and
accurate.
Your account with Online High Street is not a credit account
and payment will be required upon confirmation of your order.
Password Security
It is your responsibility to keep your password
confidential. You will be responsible for all activities and orders that occur
or are submitted under your password. If you have any concerns that someone
else knows your password, please contact us immediately.
The auto-login facility is provided for your convenience. We
recommend that you logout manually whenever you leave the site.
We may require you to change your password or suspend or
cancel your account if we have reason to believe that there is likely to be or
has been a breach of security or misuse of the Online High Street website.
Purchases
Each order you place for a product via the Online High
Street website shall be deemed to be an offer by you to purchase the goods
specified within it and carries with it the obligation to pay for it unless we
receive from you a cancellation of or change to your orders before the
published deadline for making changes to your order. We reserve the right to
deliver and charge in full for any order unless we have received notice of
cancellation before the published deadline.
At all times, acceptance of an order takes place on dispatch
of the order, at which point the purchase contract(s) will be made between you
and the relevant shop(s) and you will be charged for your order. You will
receive confirmation by email that your order has been dispatched.
Substitutes
All products are subject to availability and market
conditions.
For each item you order, you may select a substitute in the
event that it is not available, request that the shop from which you are
purchasing select a substitute for you (this will be the default option unless
you specify otherwise) or opt to receive no substitute.
Product Price
The price of the goods will be the price at the time your
order is dispatched.
Where items are sold by weight, the price of these items
will be the price on the date they are weighed. Any average weight guides on
the website are for guidance only; the weight you receive may vary
significantly from this guide and the price you will be charged will be for the
weight of the product delivered.
The prices stated on the website are inclusive of any VAT
payable.
Delivery
We will make delivery to your address as stated when you set
up an account or update that address. If you change address, you must notify us
so that we deliver to the correct address. Any changes to address details must
be made before the order deadlines published on our website. You can do this on
the My Account page of the website.
You are responsible for making suitable arrangements to
receive your delivery and for giving us appropriate instructions. If you
instruct us to leave a delivery unattended at your address or fail to be
present to receive the delivery, we disclaim all liability which may arise by
virtue of the delivery being left unattended for a period of time. This
includes but is not limited to theft, tampering, contamination and the result
of any change in temperature in respect of items which need to be kept chilled
or frozen.
We reserve the right not to deliver to all locations and to
refuse to accept orders from any customer; considerations of delivery problems
may give rise to such a refusal.
If we are unable to deliver to you, or must deliver late,
for reasons beyond our control, we cannot accept liability for any
inconvenience or loss that this causes. You will of course not be charged for
any goods that are not delivered to you.
You will not be charged for incorrect products or products
which we have not delivered in accordance with these Terms and Conditions.
Otherwise, our liability is limited to the price of the incorrect products, or
the products not so delivered.
Defective Products
You must inspect the products as soon as possible after
delivery and notify us promptly if you find any defects. You will be refunded
for any defective products or receive a replacement product. Otherwise, our
liability is limited as provided in these Terms and Conditions.
You may request a refund once the delivery hour has passed
and for 24 hours thereafter. We will investigate the issue and confirm with you
whether your request has been successful.
Delivery Charges
Your order may include a charge for delivery. This will be
shown to you as a separate charge before you confirm your order.
Payment
We accept payment by Mastercard, Visa, Maestro, Delta and
Switch. We do not accept payments by cash or cheque.
In order to validate payment method, a pre-authorisation
amount of £1.00 is debited from your account automatically when you check out.
Upon validation, we will then redeem the full amount for your order. If you
cancel your order, the pre-authorisation amount will be refunded to your
account within approximately 2 working days. We reserve the right to terminate
our agreement with you if we are refused authority for payment or reasonably
believe that payment will be refused at any stage.
You agree to compensate us in full against all reasonable
costs, expenses and outgoings incurred by us in obtaining payments from you in
the event a failed payment occurs. This will include an administration charge
of not less than £20. We may at any time after a failed payment has occurred
ask a debt collection agency to collect payment from you.
Your credit card and payment details will be held by Stripe,
our trusted and secure payment provider, who will store all data in an
encrypted format. We will not keep a record of your card details on this site.
Credit Card Charge
In order to keep delivery charges as low as possible, we are
obliged to pass on a credit card charge of £1.50. There is no charge to use a
debit card.
Changes to and Cancellation of Orders
Except where specific products require additional notice,
you may amend or cancel your order before the deadline notified to you by email
when you place your order. Where products require additional notice, you may
amend or cancel your order at any time prior to the deadline specified for
ordering those products. We reserve the right to charge you in full for
products where amendments or cancellations are made with less than the minimum
notice required.
In respect of non-perishable items, you have the right to
cancel the contract at any time until the expiry of the seventh working day
after the date of delivery of the goods by notifying us by telephone or e-mail.
In the case of perishable items, you do not have the right to
cancel the contract. Should you wish to cancel your order after the cut-off
period but prior to the time of delivery, we shall be entitled to charge you in
full for an amount equal to the price of the perishable items contained in your
order.
We will arrange with you for cancelled non-perishable goods
to be returned to us, and we will credit your payment card with the price of
such goods within a reasonable period from the day on which cancellation was
given (provided payment has already been debited from your payment card).
Special Offers
Any specific terms and conditions applicable to special offers are provided with those offers. Unless otherwise stated or agreed, special offers will apply to orders of £40 or more. Unless otherwise stated or agreed, special offers will apply to orders made throughout the year other than to orders placed for delivery in the two weeks before Christmas. Free delivery on first orders will apply to orders made throughout the year other than during Christmas week.
LOCAL10 code
Minimum spend £20.00. Offer valid until 31/12/2023. Valid for new customers only. Valid for one code use per customer. Not valid with any other promotions or offers. Offer only valid in Cambridgeshire postcodes.
LOCAL5 offer code
Minimum spend £15.00. Offer valid until 31/12/2023. Valid for new customers only. Valid for one code use per customer. Not valid with any other promotions or offers. Geographical restrictions apply.
Refer a friend offer code
Share the offer code with a friend and they will receive £10 off their order. Minimum spend £20.00. Offer valid until 31/12/2023. Valid for new customers only. Valid for one code use per customer. Not valid with any other promotions or offers. Geographical restrictions apply.
Royal Coronation Code
Please note that the discount applies to selected stores and products only and is valid from 28/04/2023 to 08/05/2023. Only one code use per customer is allowed, and it cannot be used in conjunction with any other promotion. Geographical restrictions may also apply. Participating Stores: ChicP, Friarwood Fine Wines, Peak and the Pantry, Malik's Honey, In Crust We Trust, Fifibells Gifts, La Pomme, Pantry Shelf, Il Mercato by Signorelli, Thirsty, The Filling Station, All on Boards Events
No Warranty
No warranties or guarantees are given by Online High Street
except as set out in these Terms and Conditions.
The Online High Street website is provided by Online High
Street (Deliveries) Limited without any warranties or guarantees of any kind.
You acknowledge that you bear the risks associated with the use of the
internet.
While we take reasonable steps to ensure the accuracy of the
information accessed via this site, we cannot guarantee or give any warranty as
to the accuracy of information or material appearing on it. We have no
obligation to verify the content of material supplied by third parties and do
not endorse, support, represent or guarantee the accuracy, truthfulness or
reliability of any material supplied by third parties. If Online High Street is
informed of any inaccuracies in the material on the website, we will attempt to
correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection
with the following:
• Technical problems including errors or interruptions of
the Online High Street website;
• Incompatibility of the Online High Street website with any
of your equipment, software or telecommunications links;
• Unsuitability, unreliability or inaccuracy of the Online
High Street website but we will take reasonable care to ensure information
there is accurate;
• Errors, viruses, worms or "Trojan horses";
• Inadequacy of the Online High Street website to meet your
requirements.
You agree that we will not be liable to you or any third party
for:
• Any direct, indirect, consequential or incidental damages;
• Loss of revenue, loss of profits, loss of anticipated
savings, loss of business or wasted expenditure (whether direct, consequential,
incidental or indirect);
• Any other loss or damages, whatsoever that arise out of or
are related to the Online High Street website.
Liability
Our maximum liability arising out of any order for the
supply of goods to you under this contract will be limited to the retail price
of the goods contained in that order.
We will not be deemed to be in breach of contract or of
these Terms and Conditions as a result of any delay in our performance or
failure to perform our obligations if that delay or failure to perform is due
to any cause or circumstance beyond our reasonable control including, but not
limited to, fire, flood and other acts of God, strikes, riot, accident,
disruption to energy supplies, civil commotion, acts of terrorism or war,
breakdown of equipment, road traffic problems.
We shall collect, process, store, and transfer your personal
data in compliance with the relevant EU and UK data protection legislation and
regulation. We shall have no liability to you for loss or damage to data except
strictly as required by that legislation and regulation.
Nothing in these Terms and Conditions will restrict our
liability for death or personal injury resulting from our negligence, breach of
contract or breach of statutory duty, nor will any of these terms restrict any
of your statutory rights. For further information about your statutory rights,
contact your local authority Trading Standards Department or Citizen's Advice
Bureau.
Other Businesses
Online High Street has a close working relationship with the
shops whose products it makes available for sale on its website. However, the
companies do not have any liability for each other's obligations nor are they
jointly or severally liable for any legal purposes.
Copyright and Intellectual Property
The Online High Street website and all materials, copy, code,
content, software, videos, music, sound, graphics, photographs, illustrations,
artwork, names, logos, marks, formats, and files are protected by copyright,
trademarks and other intellectual property rights owned by us or licensed to
us.
You may view the content of this website, but the content
must not be used, reproduced, copied, modified or distributed for any other
purpose including or in connection with another website or for commercial
purposes without written permission from Online High Street.
Any links to this website must be notified to and approved
by us before they are created.
Limitations
You may not use the Online High Street website for any of
the following purposes:
• Disseminating any unlawful, harassing, libellous, abusive,
threatening, harmful, vulgar, obscene or otherwise objectionable material
• Transmitting material that encourages conduct that
constitutes a criminal offence, results in civil liability or otherwise
breaches any relevant laws, regulations or codes of practice
• Gaining unauthorized access to other computer systems
• Interfering with any other person's use or enjoyment of
the Online High Street website
• Breaching any laws concerning the use of public
telecommunications networks
• Interfering or disrupting networks or websites connected
to the Online High Street website
• Making, transmitting or storing electronic copies of
materials protected by copyright without the permission of the owner
• Online High Street reserves the right to refuse to post
material on the Online High Street website or to remove material already posted
on the Online High Street website.
You agree to indemnify us against all losses, liabilities
and expenses reasonably suffered or incurred by us as a result of your use of
the Online High Street website otherwise than in accordance with the above
provision.
Privacy
We respect your privacy. The personal information that you
give us is held with care and security. We do not sell, rent or transfer this
information to third parties for their marketing purposes unless you agree
otherwise.
We work with third-party services to create and measure
targeted ads for Online High Street. These third parties may use cookies, web
beacons and similar technologies to collect or receive information from www.
onlinehighstreet.uk and elsewhere on the internet. Using these services allows
us to produce tailored adverts and measure their success. If you would like to
opt out of the collection and use of information for these purposes, you can do
so at aboutads.info/choices.
Complaints
We aim to provide the best possible service to you at all
times. If you have any comments or complaints, please contact us by telephone
on 0207 197 1286 or by email at [email protected]
Our Details
Online High Street (Deliveries) Limited , registered with
company number 12319223 and registered for VAT purposes with number 33752503.
The registered company address is The London Office, 85 Great Portland Street,
London, W1W 7LT.
Waiver
If you breach these conditions and we take no action, we
will still be entitled to use our rights and remedies at a later date or in any
other situation where you breach these conditions.
Severance
If any of these Terms and Conditions is held by any court of
competent authority to be unlawful, invalid or unenforceable, in whole or in
part, this will not affect the validity of the remaining Terms and Conditions
which will continue to be valid and enforceable to the fullest extent permitted
by law.
Jurisdiction
These terms and conditions are governed by English law and
the parties submit to the exclusive jurisdiction of the English courts in
relation to any dispute that may arise between them.